“No one ever got fired for making a television commercial because you can’t prove that it’s not working”. That’s what Patrick Moorehead senior vice president of mobile at draft CB had to say in Chicago recently.
What Mr. Moorehead was referring to is the fact that most companies are not allocating budget towards mobile marketing. A recent report released by Flurry Analytics shows that mobile is consuming 23% of consumers time yet receives only 1% of budget money. This demonstrates the deep gap between brands marketing campaigns and user behavior.
A lot of companies are saying that they understand mobile is both today and the future. A look around in any mall, restaurant or just about any place where the public is gathered and the evidence is very strong of how addicted people are to their mobile devices. Companies just don’t understand how to pay for reaching them.
Mobile advertising should be woven into every piece of both online and off-line marketing. The key to mobile marketing is to first reach the market and then measure all actions and conversions. This is still a very new medium that many people are having a very hard time wrapping their minds around.
It does not appear that it is make or break for companies in the search engines having a mobile optimized site, but not having even a mobile optimized site means that many companies are missing out on a great opportunity to connect with consumers.
To read the entire article regarding mobile marketing check out the article Mobile is Under spent in marketing budgets: Draftfcb exec
You can find it on the Mobile Marketer website.


Are you measuring customer satisfaction?
Recently I did a search for the keywords “customer satisfaction”. I came upon a recent press release put out by a company called South Office, LLC. titled “Roses Are Red, Violets Are Blue, Why’s It So Hard… To Dump You?”
The article addresses an issue that many of us struggle with. How do you get your customers to give you honest real-time feedback? In the past, the answer has not been comment cards as much as we would like them to be. How many times have you gone to Home Depot or Jack-in-the-Box and been asked to go to a website that is on their receipt? They try to lure you in with a $5000 all-you-can-eat burger drawing or some other promotion. Half the time when I have tried to complete these using my iPhone I get part way through and the survey times out. No es bueno.
Other businesses, especially those that are dependent on the local market try to rely on social reviews at sites such as yelp and Citysearch. These business owners, hopefully, understand that the only people completing these reviews are those that are either bribed, extremely happy or haters – people that have had very bad experiences.
South Office, LLC appears to have come up with a very good answer to give accurate real-time data to business owners that is based on a study produced by Harvard. They incorporate. QR Codes and customer satisfaction surveys. If you would like to read the South Office, LLC article about customer feedback management, you can find it here. Did I mention the service is free?
Scottsdale search engine optimization company, PageViews achieves first page rankings in the search engines for clients from many different industries. PageViews does not get paid until rankings reach a top 10 position. PageViews Interactive also specializes in reputation management. Although we can help companies remove negative listings from top search engine results pages, we also take preventive steps to ensure that the top ranking pages are controlled by customer companies.