Are Oracle Service Fees Still Worth It?

"Software as a Service" biggies Oracle and SAP make billions selling businesses maintenance and support contracts guaranteeing access to the latest updates and to the helpdesks for these all-in-one business-management software systems. But in these penny-pinching times, the Wall Street Journal reports, some Oracle customers are switching their service contracts to lower-cost providers. Salesforce.com says it's been poaching Oracle customers for its CRM service. The Journal cites Rimini Street as another beneficiary; the company's site promises a 50% cut in service fees for SAP customers. If you're wondering whether to stay or go, you might seek guidance from the Independent Oracle Users Group. — Jeff B. Copeland, Content Product Manager